Our Programs

Leadership and Management > Effective Conflict and Communication Skills

Overview

Whilst many people seek to avoid conflict due to the stress and anxiety that it brings, conflict is often a catalyst for creative change providing an opportunity for quantum leaps in quality of processes and even personal relationships.

Throughout this program participants learn to improve key interpersonal communication skills - so critical in the ambiguous and high pressured environments of today's organisations. Effective Conflict and Communication skills provide individuals with an enhanced ability to transform difficult situations to their own and their organisation's advantage.

This highly interactive program focuses on participants being able to recognize their own conflict handling style and develop skills to use these in a strategic and timely manner.

Who Should Attend

The program is designed for team leaders, managers and individual contributors at all levels of the organisation who have an interest in improving their communication skills and quality of their workplace relationships and business outcomes.

How You Will Benefit

Participants will be able to:

• Understand the benefits and challenges associated with people of different personalities, backgrounds and perspectives working together
• Enhance their listening skills and ability to provide useful feedback
• Identify their own conflict handling style
• Identify barriers to effective communication
• Adopt a 'mediation' or 'facilitation' role with ease
• Understand the concept of Emotional Intelligence better and use it for effective conflict resolution

What You Will Cover

• The Benefits of Constructive Conflict and Misconceptions on Conflict
• The Conflict cycle, causes and warning signals
• Types of adjustment
• Communication barriers and understanding the communication process
• Identifying personal communication styles
• Active listening and effective questioning skills
• Enhancing feedback skills
• Assertiveness and Empathy
• Role of mediation and confidentiality
• Ability to deal with different emotions