Our Programs

Leadership and Management > The First Time Managers Program

Overview

A manager's success is measured not simply by their individual contribution, but by how well they delegate work. The First Time Managers program provides practice in the skills every manager must possess to achieve team synergy and success. Using a self-assessment tool for new managers, participants are able to pinpoint their strengths and areas for improvement. Interactive activities take them through the paces of motivation, delegation, communication, performance management and coaching. They learn how to adjust their management style to deal with a diverse workforce, create an atmosphere where motivation can flourish and communicate more effectively across the organisation. By the end of this seminar, they will be well prepared to tackle any challenge with confidence and jumpstart a successful management career!

Who Should Attend

This program is suited for new managers with one to three years of management experience.

How You Will Benefit

Participants will be able to

• Gain a deeper understanding of management's roles and responsibilities
• Use improved communication to effectively set expectations for their direct reports
• Adapt their leadership style to meet the needs of individual team members
• Communicate organisational goals effectively
• Gain familiarity with diverse issues and know what actions to take
• Learn a six-step method for successful delegation
• Improve their staff members' performance through a proven-effective coaching model
• Capitalize on their direct reports' natural motivators for success

What You Will Cover

Manager Self-Assessment

• Identify what you do well in your new role and what you can do even better
• Determine the skills you have that still need improvement

Defining Your Role

• Understand your complex role, your responsibilities and those of your direct reports
• Learn to create the environment for achieving results with and through your direct reports

Performance Management

• Differentiate between your responsibilities and those of your direct reports
• Learn what to keep in a personnel file
• Explore the options in the performance management process

Effective Communication

• Determine the best communication method with your direct reports
• Explore the benefits and pitfalls of e-mail, voice mail and face-to-face communication-how and when to use each
• Manage upward communication
• Run meetings more effectively

Motivation

• Identify the causes of dissatisfaction in your workplace
• Uncover your employees' motivators
• Learn how to capitalize on your employees' natural motivators for success

Leadership-The Art of Influencing Others

• How to develop people, value difference and open up communication
• The four leadership styles: directing, coaching, supporting, delegating
• Examine and apply the skills of Leadership: diagnosis, flexibility, partnering for performance

Coaching for Performance

• Uncover your strengths as a coach
• Describe techniques to improve performance effectiveness
• Demonstrate how to coach a staff member

Delegation for Growth and Development

• Identify the benefits of delegating
• Overcome your "fear of delegation"
• Learn the steps for delegation success
• Practice delegation assignments